Trust is foundational in technology services.
Clients trust that systems are configured correctly. That access is appropriate. That updates won’t introduce instability. But trust without verification is fragile.
As services scale, informal trust no longer holds. Verification becomes essential — documentation, audits, review processes, and accountability.
This thinking began shaping how we evaluated partners, vendors, and internal practices. Vetted IT support wasn’t a slogan — it was a necessity. Verification protected both the client and the provider.
Trust grows stronger when it’s reinforced by discipline.