Informal processes work well — until they don’t.
A conversation replaces documentation. Memory replaces procedure. Trust replaces verification. For a time, everything runs smoothly.
Then growth arrives.
More people. More systems. More dependencies. Suddenly, what lived in someone’s head becomes a bottleneck.
Growth doesn’t create problems. It reveals them.
Formalizing processes isn’t about bureaucracy. It’s about clarity. When expectations are written down, responsibility becomes shared rather than assumed.
That shift is uncomfortable, but necessary.