It’s year-end and time to reflect on your performance. When I ask most people how they measure IT, there is always either a blank stare or
Don’t Lose a Quarter
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Category: Thought Leadership
Divergent Entrepreneur Without Selling Fear
Usual Approach to Business and Technology is Flawed As a Divergent Entrepreneur, the “common” approach toward business and technology is horribly broken. That’s why I
Why Reputation Becomes a Compounding Asset Over Time
Reputation behaves differently from most business assets. It cannot be purchased quickly. It cannot be installed or upgraded. It does not respond to urgency. Instead,
When Reputation Is Tested by Scrutiny, Not Crisis
Reputation is often misunderstood as something that is tested only during major failures. High-profile outages. Public breaches. Catastrophic errors. Those moments certainly matter, but they
Why Businesses Are Now Compared by Reliability, Not Claims
Comparison has always existed in business, but it has changed form. Clients no longer compare based on promises, credentials, or even pricing alone. They compare
Why Incident History Is Becoming a Reputation Record
Every organization has incidents. Systems fail. Mistakes happen. Conditions change. The presence of incidents alone is no longer what defines reputation. What defines reputation is