Testing is the fundamental difference between good support and terrible customer experiences. Everyone has that family member or friend who are so gullible. In technology, you
Month: July 2013
WPC 2013 Insider Perspective
WPC is the Microsoft Worldwide Partner Conference, which actually started annually in 1997. This year was in Houston on July 7-11 with over 16,000 attendees and
Questions Customers Should Really Ask
I can quickly tell when a prospect is serious and a good fit. You judge by the questions. It’s tough for customers as most potential vendors
Disruptive One Year Contracts
I haven’t found that guy yet. He must be a slick Jerry Maguire type. Instead, maybe it’s a woman like the oracle character from the Matrix,